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In Charge of Customer Satisfaction Roger Cartwright

In Charge of Customer Satisfaction

Roger Cartwright

Published January 30th 1997
ISBN : 9780631200871
Paperback
209 pages
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 About the Book 

In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:AnMoreIn Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:An intensively developed range of real life case material ranging from services to retail and tourism.Clear and fully supported Golden Rules of customer care, illustrated and explained by the cases and text.Written to the most recently published NVQ standards, this is an indispensable text for managers and students.